An audience with a Genius is a big event at the Apple Store and yesterday I met one and I was in awe. Only at Apple do they elevate the repairman to the top level – hey, they’re the ones who know the machines, not the salesman.
I went in to the Apple Store to visit a Genius as my MacBook Air refused to work. As soon as you walk into the Store in Sydney you see a queue waiting to see Him (or Her). At the top of the queue you find that you’re merely being booked in for an appointment. Apparently I should have done it online. Never mind; I killed time shopping for a new iMac with optional extras: a track pad, a CD/DVD Combo, and the all important back-up hard drive to satisfy the requirements of my online Uni course.
Not only did Roman the genius diagnosed and righted my Air, he saved me $129 by shaming me into doing the data migration so I was able to take my new toy home instead of leaving it behind. I wanted to dump the lot as I was brain dead after being there for hours but you just don’t say no to a Genius. Anyway, he’s made it simple once he’d fixed the Air.
Back home, unpacking the goodies is a treat in itself. I marvelled at the ingenuity of design of the packaging, down to the smallest detail. My favourite is that strip of paper that holds a coil of cable. If you don’t know what I mean I will not spoil the delight of your discovery. I hope you find out soon :)
Of course the product is never perfect, no matter how impressive the packaging may be. At the store they let me try the iMac but provided me with cordless keyboard and track pad so I can arrange them to suit. I chose to arrange them in the position of my Air; i.e. the track pad below my thumb (I was standing). Once home, however, I discovered that the cable on the track pad would not allow that arrangement. I sent a mental note to Steve Job about it; I’m sure he’s watching over us.
Also, the cursor has a habit of skipping elsewhere as you type, Steve. It is bewildering as well as annoying. Now that is unacceptable and I will have to speak to the mortals about it. Meanwhile, I hope I won’t find any more faults. I had thought the screen would be too big to be comfortable on my desk but I love it; it is bigger than my TV screen (15″) and enormous against my 13″ Air. A thank you to Maximilian Ryck who pointed out the merits of getting the iMac instead of another lap top.