Dear Health Minister
I was grateful to be eligible for 80% funding for my medical equipment due to chronic illnesses. However, the price of the equipment went up five times as soon as I qualified and the order went through the health department’s Enable NSW. I was asked to pay more than the 100% it used to cost me. When is 20% ever more than 100%?
After months of reasoning with unsympathetic staff and debt collectors, I approached the Health Care Complaints Commission and through them had my case elevated and gained access to another hearing. It resulted in an “Acting Manager” calling me to apologise for what I had to go through; telling me that they are waiving my contribution.
Subsequently my physiotherapist advised me that my funding was cancelled. On behalf of the taxpayers who had to pay $1,145 for my elastic bandage, thank you for stopping it from happening again (to me) but I would prefer your fixing the problem in your system rather than cutting my funding. This way the trauma that I’d suffered would not happen to anyone else and taxpayers’ money would not be wasted.
You see, paying me off may remove a nuisance to your system but if Enable NSW is allowed to continue overpaying suppliers (for whatever reason) and punishing the sick, then we will only become sicker and a heavier burden on society.
Does that make sense? Or would you say to me, like the many I spoke to at your department, that there’s “no pointing telling me; I’m just a clerk”?
Thank you in anticipation of some positive action. I hope it happens before my incurable cancer kills me, if the stress does not.