I was billed for a $1,145.80 bandage, though only 20% was demanded from me. The Health Department’s Enable NSW is picking up 80% of the bill. I was shocked as the bandage, when I was paying 100% was under $200. I wish I had not applied for the funding – I would not have done so if I knew that the price would go up as soon as my application was approved.
After numerous phone calls and being told rudely that I’d signed the papers and committed to paying 20% of the cost so I must pay, I nevertheless resisted. I wrote to the Health Department and the Minister, even the Shadow Minister without result.
Yesterday Enable NSW called me to say that there’s been a clerical error, but I still have to pay the $229 of $1145.80 as billed – only future orders will reflect the correction. My next sleeve will be $255.90 instead of $1145.80. Can this be right? I asked: why?
I tried to stay calm and spoke slowly and clearly: I am not paying the bill. I urged Lisa to look into my case thoroughly. How can the sleeve be $1,145.80 one moment and $255.90 the next? She could’t answer but said she’ll get back to me. I’m waiting.